Privacy policy

Information we collect

When you submit an enquiry or contact form, we collect the information you provide, including your name, email address, company, phone number, country, buyer type, product interest, estimated quantity, message and any branding requirements.

Our server may also record technical information such as your IP address, browser user agent and the time taken to complete the form. This information is used for security, spam prevention and service reliability.

How we use your information

We use enquiry information to respond to your request, prepare quotations, discuss product options, arrange samples and manage an ongoing business relationship. We may also use it to keep records of communications and to improve our website and services.

We do not sell personal information. We do not use enquiry details for unrelated marketing without a lawful basis or your consent where consent is required.

Cookies and sessions

This website uses a session cookie to support security features such as form tokens and cross-site request forgery protection. It may also use cookies that are strictly necessary for the website to function. We do not currently use advertising cookies.

You can control cookies through your browser settings. Blocking essential cookies may prevent some forms or security features from working correctly.

Sharing and service providers

We may share information with service providers that help us operate our website, email, hosting or business systems, where this is necessary to respond to an enquiry or run our services. These providers are expected to handle information confidentially and only for the intended purpose.

We may disclose information where required by law, regulation or a valid legal request, or where necessary to protect our rights, users or the security of our systems.

Retention

We retain enquiry and business correspondence for as long as needed to respond, maintain commercial records and meet legal or accounting obligations. Security and rate-limiting records are retained for a limited period appropriate to their purpose.

Your choices

You may ask us to access, correct or delete personal information we hold about you, subject to applicable law and legitimate record-keeping requirements. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Contact

For privacy questions or requests, email exports@vetlory.com with the subject line “Privacy request”, or write to VETLORY, Industrial Area Phase 2, Hapur 245101, Uttar Pradesh, India.